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Privacy Policy

At Aurora Total Wellness, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, book services, or interact with us online.

 

 

1. Information We Collect

 

We may collect the following types of information:

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a. Personal Information

 

We may collect the following personal information when you visit our website, schedule an appointment, subscribe to our services, or communicate with us:

  • Name

  • Email address

  • Phone number

  • Mailing address

  • Payment information (processed securely through third-party payment processors)

  • Health-related information you choose to share with us through forms or communications

  • Consent records for SMS/text message communications

 

 

b. Payment Information

 

If you make a purchase or book a paid service, your payment information (e.g., credit/debit card) is processed securely through third-party payment processors. We do not store or access your full payment details.

 

 

c. Automatically Collected Information

 

When you use our website, we may automatically collect:

 

  • IP address

  • Browser type and device

  • Pages visited

  • Time spent on our site

  • Referring website

 

This helps us improve your experience and understand how our site is used.

 

 

2. How We Use Your Information

 

We use your information to:

 

  • Provide and manage services you request

  • Send appointment confirmations and updates

  • Respond to inquiries

  • Send wellness content or marketing (if you opt in)

  • Improve our website and user experience

  • Comply with legal and regulatory obligations

 

 

3. Sharing Your Information

 

We do not sell or rent your personal information. We may share your information with trusted third parties only when necessary to:

 

  • Provide services (e.g., scheduling software, email communications, payment processors)

  • Comply with legal requirements

  • Protect our rights or respond to lawful requests

  • SMS consent is not shared with third parties.

 

All third-party providers must adhere to privacy and security standards, including HIPAA compliance when applicable.

 

 

4. HIPAA Compliance

 

Aurora Total Wellness complies with the Health Insurance Portability and Accountability Act (HIPAA) where applicable. Any protected health information (PHI) submitted via secure portals or during service provision is treated with the utmost confidentiality and safeguarded in accordance with HIPAA regulations.

 

Please do not submit personal medical information through unsecured web forms or email.

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5. SMS/Text Message Policy

If you provide your mobile phone number and consent to receive SMS/text messages, we will use it only for purposes directly related to your care or the services you have requested. Examples include appointment reminders, service updates, or promotional offers (if opted in).

  • You can opt out at any time by replying “STOP” to any message.

  • Standard message and data rates may apply.

  • SMS consent is not shared with third parties or affiliates.

 

6. Cookies and Tracking Technologies

 

We use cookies and similar technologies to enhance your experience. These may track:

 

  • Session activity

  • Preferences

  • Analytics (e.g., via Google Analytics)

 

You can adjust your browser settings to limit or block cookies.

 

 

7. Email Communication and Marketing

 

If you opt in, we may send:

 

  • Newsletters

  • Wellness tips

  • Service announcements

  • Promotions

 

You can unsubscribe at any time using the link in any marketing email.

 

 

8. Data Security

 

We take reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access or disclosure. However, no online platform can guarantee absolute security.

 

 

9. Your Rights

 

Depending on your location, you may have the right to:

 

  • Access the information we hold about you

  • Request correction or deletion

  • Withdraw consent for marketing

  • File a complaint with a regulatory authority

 

To exercise these rights, contact us at:

📧info@auroratotalwellness.com

 

 

10. Children’s Privacy

 

This website is not intended for children under the age of 13. We do not knowingly collect information from minors. If you believe we have received information from a child, please contact us immediately.

 

 

11. Third-Party Links

 

Our website may include links to third-party websites (e.g., affiliate partners, EHR platforms). We are not responsible for the privacy practices or content of these sites.

 

 

12. Changes to This Privacy Policy

 

We may update this policy from time to time. The latest version will always be posted on this page with the effective date. We encourage you to review it periodically.

 

 

13. Contact Us

 

If you have questions about this Privacy Policy or how your information is handled, please contact:

 

Aurora Total Wellness

📧 Email: info@auroratotalwellness.com

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