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Refund and Cancellation Policy

At Aurora Total Wellness, we strive to provide a transparent and fair experience for all visitors, patients, and clients. Please read the following refund policy carefully before making a purchase or booking a service.

 

 

1. Affiliate Product Purchases

 

We may promote and share affiliate links for products and services on this website. If you make a purchase through one of these links:

 

  • The transaction is between you and the third-party vendor.

  • We do not handle or fulfill these orders.

  • As such, we cannot issue refunds for any affiliate-linked purchases.

 

Please refer to the specific vendor’s refund and return policy for assistance.

 

 

2. Refunds for Services

 

 

Eligibility-Related Refunds : 

 

If you book and pay for a service but are later found to be clinically ineligible to receive care from Aurora Total Wellness (e.g., due to location, legal restrictions, or clinical appropriateness):

 

  • A full refund will be issued as soon as possible.

  • You will be notified promptly via the contact method provided at booking.

 

 

Non-Refundable Service Fees:

 

When you schedule and pay for a consultation or wellness service through Aurora Total Wellness, you are paying for:

 

  • Time and expertise

  • Clinical assessment

  • Education and guidance, not for a guaranteed outcome or prescription

 

Refunds will not be issued if you:

 

  • Complete a consultation and are not prescribed a specific medication

  • Decline recommended care after the visit

  • Are unsatisfied with the professional clinical decision made

 

🛑 Please ensure you are ready to establish care and engage in a professional consultation before booking.

 

 

3. Missed Appointments and Late Cancellations

 

Cancellations made less than 24 hours before the scheduled appointment may not be eligible for a refund. Exceptions may be made at our discretion for emergencies or extenuating circumstances.

 

To reschedule, please contact us as soon as possible.

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No Show or Canceled Appointments that are not rescheduled within 24 hours will incur a $50 cancellation fee. If rescheduled within 24 hours the fee will be waived. 

 

 

4. How to Request a Refund

 

If you believe you are eligible for a refund:

 

 

We will respond within 3 business days and process any approved refunds promptly.

 

 

5. Policy Changes

 

Aurora Total Wellness reserves the right to update this refund policy at any time. The most recent version will always be posted on this page.

 

 

Contact Us

 

If you have any questions about this policy or your specific situation, please reach out to:

 

Aurora Total Wellness

📧 Email: info@auroratotalwellness.com

     Phone: 803-830-6477 

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